Terms & Conditions



Prices include delivery in the UK. Non-UK customers should contact for a delivery quote.


When you buy using the website checkout system, you explicitly agree to our terms and conditions. Same terms and conditions apply when you pay by cash or bank transfer. When you pay online, you receive an electronic confirmation by email then an invoice if payment is successful. No credit card information is ever stored on our servers.
Saving environment is important to us hence no invoice will be printed and included in the parcel unless requested by email or phone prior dispatch!


Instrument will be dispatched when cleared funds are received. It can take one day to one week depending on your paying method. Instruments are sent by reputable courier. If you have special request, please contact us before purchase. If no one is home, a card will be left with instruction. Low value items such as string will be sent by standard postal service. UK orders usually take 2-5 days from the time the payment has been accepted /cleared funds are received/. Non UK shipping times are subject to your country’s local courier and custom clearance. Before you sign for your order, check the package. Refuse to accept it if the package is damaged and e-mail or phone us as soon as possible. After delivery check the package and let us know if any problem within 24 hours.


Delivery address:
Luthier House holds no responsibility for lost parcels if the delivery address has been registered incorrectly or inaccurately by the the customer at the time of the online purchase.


International orders:
Shipping cost for international orders varies. Some EU country residents don’t have to pay extra. Ask for a quote via CONTACT page.


Non stock items:
You can pre-order guitars. We also have to agree about a possible waiting time. It can be 2 weeks to several months depending on many circumstances. Classical and custom-built guitars according to individual needs can also be pre-ordered. Deposit may be required which is not refundable.


If you change your mind and you would like to cancel your order, call or email as soon as possible. Cancellation will not be accepted while in transit. If customer does’t accept the parcel, customer will be fully liable for the safe return of the package. If item is back without any damage refund will be issued less delivery charge, insurance and related expenses.


Once you opened the package you still have 7 days to cancel and return it. Refund will be made if the guitar has no signs of any wear or damage including scratch, pinch, etc.
Please note that cancellation of guitars made to customer specification won’t be accepted and there is no cancellation of instruments delivered outside the EU.


Returning any items are at your own risk and cost. Packaging the instrument correctly and sending it with a reputable courier is highly recommended.


Our new guitars are covered under 12 months manufacture warranty against manufacturing defects or faulty materials from the time of purchase.
There is no warranty against damage caused by misuse or accident; shrinkage from extreme temperature, humidity and environmental changes. Therefore we strongly recommend to keep the guitar in hard case when not in use and use humidifier if necessary.


There are links to other websites that you might be interested in. Note that Luthier House is not responsible for those contents.